VIOMI Alpha S9 Robot Vacuum-Mop, with Auto Dirt Disposal, 2700Pa Suction, 3L Dustbin Capacity, 250ml Smart Water Tank, 5200mAH Battery, MiHome App (Black, 150 Watts) (UNBOXED)

Shipping Policy

• Order Processing Time:
  We aim to dispatch all orders within 24 to 48 hours. However, certain products may take slightly longer due to thorough quality checks. In such cases, you will be promptly informed of any delays.
• Delivery Timeline:
  Delivery typically takes 3 to 8 business days, depending on your location. We work with trusted courier partners such as Delhivery, Bluedart, Amazon Shipping, etc.,  and others to ensure timely delivery.
• Delivery Disclaimer:
  While we strive to meet estimated delivery timelines, we do not guarantee fixed delivery dates due to factors beyond our control, such as logistical issues, regional constraints, or unexpected delays. Unfortunately orders will not be eligible for cancellation or refund due to such delays.
• Order Modification:
  If your order has not yet been dispatched, you may request changes to the order or shipping address by contacting us at 9354037427 or via email.
• Cash on Delivery (COD) Orders:
  All COD orders undergo manual verification prior to dispatch. We reserve the right to cancel COD orders in case of suspected non-serious buyers.
  For high-value or volumetric COD orders, we may request a partial advance payment before shipping.
• Lost Shipments:
  In the rare event that your package is misplaced by the courier, we will replace the product at no additional cost to you.
• Express Delivery:
  You may contact us to inquire about express delivery options before your order is shipped. If express shipping is feasible for your location and product, we will inform you of the additional cost and estimated delivery timeline.
• Refunds Prior to Shipping:
  Customers may request a refund at any time before the product has been shipped. Please note that a 3.18% deduction will apply to cover payment gateway processing fees.

Returns, Replacements & Refund Policy

At DealCliq, we value your trust not just during the purchase, but throughout your entire shopping journey. Our return and replacement policy has been carefully crafted to ensure a smooth, time-saving, and reassuring experience.

General Return & Replacement Terms

• Returns and replacements will only be accepted after verifying the condition of the product.
• Customers must initiate a return request within 7 days of receiving the order.

Reverse Pickup Facility

We offer a convenient reverse pickup service for most locations covered by our courier partners.
If your pin code is not serviceable, you may ship the product back to us at your own cost, and we will reimburse the courier charges upon receiving the product and valid shipping receipt.

Refunds, Replacements & Store Credits

• In the event of a defect or the product not working as intended, we offer replacements or store credits.
• If the product received is not as described, you are entitled to a full refund.
• For returns due to personal preference or reasons not related to product defect or listing error, a deduction towards shipping charges and payment gateway fees will apply to the refund amount.

How to Raise a Return Request

To initiate a return, please submit a request along with the reason for return and supporting images or a short video (if required). Once received, our team will handle the remaining steps and guide you through the process.

Product Inspection Advice

We recommend carefully inspecting and reviewing all features of the product upon delivery, before putting it to use. This helps ensure it meets your expectations and avoids potential return issues.

Damaged or Incorrect Items

For products that arrive damaged or different from what was ordered, please raise a return request within 48 hours of delivery.
Regrettably, requests made beyond this timeframe cannot be accepted, as this is the window during which we can lodge a claim with our logistics partners.

Quality Check & Cosmetic Imperfections

Some of our products undergo test use at our quality control (QC) stations, which may result in minor marks or surface scratches. These are typically cosmetic in nature and do not affect performance.
As such, unless there is a functional issue, these products do not qualify for return.

Open Box & Discounted Inventory

While we strive to dispatch every product in new condition with complete accessories and original packaging, there are rare cases where:

• The outer box/case may be missing
• Minor or non-essential accessories may not be included
• Products may carry more visible scratches than usual

These products are listed at special discounted rates, and we make every effort to inform customers in advance before dispatching.
Please be assured that such discounts do not compromise the product’s usability or quality.

In some instances, we may also provide replacement accessories or original adapters/chargers from verified third-party suppliers, when original components are unavailable.

If you have any further queries, feel free to reach out to our support team. We're here to ensure you have a positive and satisfying experience with every order..