Return Policy
🟢 Return, Refund & Replacement Policy – Unboxed Products
At DealCliq, customer satisfaction is our priority. Every Unboxed Product undergoes thorough quality testing before dispatch to ensure it meets our quality standards. Please read this policy carefully before placing an order.
1. Return Eligibility
Customers may request a return within 7 days of receiving the product.
To be eligible for a return:
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The product must be returned in the same condition in which it was received.
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All available accessories, manuals, and included items must accompany the product.
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The product must not have been physically damaged, tampered with, or misused after delivery.
2. Reverse Pickup
We offer reverse pickup service for most serviceable pin codes.
If reverse pickup is unavailable at your location, you may ship the product to our warehouse at your own expense. Courier charges will be reimbursed upon receipt of the product and a valid courier receipt.
3. Damaged or Incorrect Product
If you receive:
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An incorrect product, or
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A product damaged during transit,
please notify us within 24 hours of delivery by sharing clear photographs and, wherever possible, an unboxing video. This enables us to initiate a claim with our logistics partner.
4. Replacements & Store Credit
If a manufacturing defect or functional issue is confirmed after inspection:
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A replacement will be provided wherever stock is available.
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If a replacement is unavailable, Store Credit equivalent to the eligible value of the product will be issued.
Replacements are generally dispatched within 1–3 business days after the returned product reaches our warehouse.
Store Credits are generally issued within 24 hours after successful inspection.
5. Voluntary Returns & Refunds
If a customer voluntarily chooses to return a product for reasons not related to a verified functional defect or listing error, including but not limited to:
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Change of mind
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Personal preference
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Ordering by mistake
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No longer requiring the product
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Cosmetic scratches, dents, marks, or signs of prior handling that are consistent with the nature of Open Box products and do not affect functionality
the following deductions shall apply to the refund amount:
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Original shipping charges
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Reverse shipping charges (where applicable)
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Payment gateway transaction charges
If the product received is materially different from its description, you will be entitled to a full refund.
Approved refunds are generally processed within 2–5 business days after inspection and approval.
6. Quality Inspection
All returned products undergo inspection by our technical team.
If no functional issue is found and the product is working as intended, the return will be processed in accordance with this policy.
7. Open Box Product Condition
Every Open Box product undergoes comprehensive quality testing before dispatch.
As these are Open Box products, minor cosmetic imperfections such as scratches, dents, scuffs, marks, or signs of prior handling may be present. These are cosmetic in nature, do not affect the functionality of the product, and are considered part of the Open Box condition.
In certain cases:
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Original retail packaging may not be available.
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Minor or non-essential accessories may be missing.
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Compatible original-quality accessories from verified suppliers may be provided where original accessories are unavailable.
Whenever applicable, these conditions are communicated before dispatch and are reflected in the discounted selling price.
Returns or replacements will not be accepted solely on the basis of cosmetic imperfections, missing retail packaging, or non-essential accessories disclosed prior to dispatch.
8. How to Raise a Return Request
To initiate a return, please visit the "Request a Return" section on our website and submit:
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Your Order Number
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Reason for return
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Supporting photographs or videos (where applicable)
Our support team will review your request and guide you through the remaining process.
All disputes shall be subject to the jurisdiction of the courts at Amritsar, Punjab.
🟡Return, Refund & Replacement Policy – Imported / Global Products
Imported / Global Products are specially sourced from our international suppliers against confirmed customer orders. As these products are procured specifically for each order, a separate return policy applies.
1. Order Cancellation
Cancellation requests are accepted only within 24 hours of placing the order.
After this period, procurement and import procedures may have commenced; therefore, cancellation requests cannot be accepted.
2. Return Eligibility
Returns are accepted only under the following circumstances:
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The incorrect product was supplied.
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The product was damaged during transit.
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A verified manufacturing defect is confirmed.
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The product is Dead on Arrival (DOA).
Returns will not be accepted for:
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Change of mind
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Personal preference
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Ordering by mistake
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No longer requiring the product
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Compatibility issues not stated in the product listing
3. Damaged or Incorrect Product
If you receive:
-
An incorrect product, or
-
A product damaged during transit,
please notify us within 24 hours of delivery by sharing clear photographs and, wherever possible, an unboxing video. This enables us to initiate a claim with our logistics partner.
4. Technical Inspection
All returned products undergo technical inspection after they reach our warehouse.
If no manufacturing defect or functional issue is found, the return request may be declined and the product will be returned to the customer.
5. Replacement
If a genuine manufacturing defect is confirmed, a replacement will be arranged wherever available.
As Imported / Global Products are specially sourced from our overseas suppliers, replacement processing and delivery generally takes 10–25 business days after the returned product has been inspected and approved.
6. Refunds
As Imported / Global Products are specially procured against confirmed customer orders, refunds are only provided if a replacement cannot be arranged.
Where a replacement is not available, the approved refund will be processed to the original payment method within 2–7 business days after inspection and approval.
7. How to Raise a Return Request
To initiate a return, please visit the "Request a Return" section on our website and submit:
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Your Order Number
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Reason for return
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Supporting photographs or videos (where applicable)
Our support team will review your request and guide you through the remaining process.
All disputes shall be subject to the jurisdiction of the courts at Amritsar, Punjab.